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Senior Client Advisor

Location: Melbourne (Australia)

Global Reviews is looking for a Senior Client Advisor
who will relish the opportunity to drive forwards the marketing and
digital sales performance of many of Australia's best known brands.

About the role

You will be responsible for optimising our blue chip clients' online sales strategies and tactics through the leveraging of our proprietary research methodologies. Our Senior Client Advisory team are tasked with pinpointing consumer pains when they look to buy from our clients online and using objective evidence to help digital leaders achieve business KPIs such as online conversion ratios and customer retention ratios.

What we need

You will:

  • Advise Global Reviews' banking, insurance, sports betting, travel and higher education clients on how to best meet internal KPIs through our structured 'Insight Optimisation Programme'.
  • Deliver 'Insight Activation Sessions' to senior digital leaders and their teams.
  • Proactively engage with designated client contacts so that ongoing needs are identified and key recommendations are more easily implemented.
  • Work with both Global Reviews' sales and marketing teams to drive meaningful engagement with current and prospective clients (webinars, speaking engagements, white papers, etc)
  • Develop a deep understanding of our core markets and the specific challenges that clients face in those markets so that you become a respected, trusted knowledge leader.
  • Be performance measured around client retention, programme renewal, client satisfaction and portfolio growth.

About you

Do any of these sound like you?

  • 5+ years exposure to marketing / digital marketing / online user experience / consumer research
  • A high level of experience of presenting to senior executives within very large organisations
  • A detailed understanding of the tools and data being used by digital teams to measure and optimise performance
  • A keen understanding of the business imperatives that digital teams operate against.
  • Up to date knowledge of digital trends
  • A strong ability to identify the key points within a mass of information and make justifiable, insightful recommendations
  • Exceptional written and presenting skills
  • Strong capabilities in coordinating and leading other team members so that the work you present is of the very highest quality.

You are someone that is:

  • A force of positivity with a real can do attitude.
  • Solution orientated and not problem focussed.
  • A team player but leads from the front and enjoys the idea of being seen as a role model for more junior members of a team.
  • Excited by working at the cutting edge of digital experience and online conversion optimisation.
  • A fast and effective worker
  • Passionate about the work you do, especially when it concerns your clients.
  • Ambitious

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Office Numbers

Australasia
+61 3 9013 0390

United Kingdom
+44 (0) 203 725 8260 

Ireland
+353 (0) 21 601 9274

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